Questions
Repairs Plus FAQ: booking, prices, cover and areas
The questions people ask before they book: how booking works, what it costs to have a technician out, what's covered afterwards and where we go. Questions about a particular gate, door, fence or camera are answered on that product's own page, listed below.
Six-month guarantee on our repairs
Questions about a product
Each service page ends with the questions asked most about it:
- Gate motor questions: motors that stop, beep, won't close or ignore the remote
- Garage door questions: doors that hum, drop, open by themselves or come off their tracks
- Electric fence questions: faults, energisers and what a repair costs
- Intercom questions: dead handsets, no picture, replacing an old system
- CCTV questions: cameras offline, night vision and viewing on your phone
- Palisade and mesh fencing questions: which fence, and what it costs
For a fault you want to understand first, the troubleshooting guides start from the symptom, and the manual library explains the common motors model by model.
Still have a question?
Ask us on WhatsApp or by phone, or put it in the "What's wrong" box on the job card. The contact page has every way to reach us.
Questions
Booking, prices and cover
Can I choose the day the technician comes?
Yes. The job card has a strip of the next seven days: pick the one that suits you and we'll confirm the visit and a time when we WhatsApp or call you back. For something that can't wait, switch on "It's urgent" instead. Go to the job card.
Can I book on WhatsApp instead of the website?
Yes. Send us the address, what's wrong and a few photos on WhatsApp and we'll take it from there. The job card also emails you a booking reference. Read how a job runs.
Can I book a repair for someone else's property?
Yes: put the property's address on the job card with your own name and number, and tell us who will meet the technician when we confirm the visit. It helps to say whether it's a house, a complex or a business. Go to the job card.
How do I change or cancel a booking?
WhatsApp or call us with your booking reference, the RP number in your confirmation email, and we'll move or cancel the visit. See every way to reach us.
Is the quote free?
Free quote: no call-out fee when we do the work. If no work is done, a R650 call-out fee applies. The technician gives you the price on site, before any work starts, and you decide. See how pricing works.
Do you charge a call-out fee?
Only if we come out and no work is done. No call-out fee when we do the work. If no work is done, a R650 call-out fee applies. The fee covers the technician's trip and the time spent finding the fault; when you go ahead with the work, the visit costs nothing extra. See our prices.
Where can I see your prices?
Our installed kit prices are on gate motor prices and garage door motor prices. For repairs, gate motor repair costs shows what the market typically charges, and all prices lists every price page.
How long are repairs covered?
Six-month guarantee on our repairs. If something we repaired gives trouble, WhatsApp or call us with your booking reference. See what's covered after a job.
How long is a new gate or garage motor covered?
1-year guarantee on every motor kit we supply and install. The manufacturer's warranty on the motor itself is separate, and its terms are in the manufacturer's documents. See our kit prices.
Does a new electric fence come with a certificate?
Yes: 2-year warranty and a compliance certificate on every new electric fence we install. Read about the electric fence certificate.
Do you use original parts?
All our spare parts are genuine, matched to your make and model. See the brands we work on.
Which brands do you work on?
Gate and garage motors: Centurion, Digidoor, Gemini, DTS, ET and Nice/Hansa. Intercoms: Centurion, BPT, Commax, Zartek and Kocom. Fence energisers: Nemtek and JVA. CCTV: Hikvision, HiLook and Dahua. Repairs Plus is an independent installer and repairer. We are not the manufacturer. Browse the manuals.
Do you work outside Johannesburg?
Yes, on the East Rand and in Centurion as well: 21 areas in all. We don't work beyond them. See every area.
What counts as an emergency?
A gate or garage door stuck open, a car locked in or out, a gate off its track, or a fence alarm that won't stop. 24/7 emergency repairs across Gauteng. See what to do while you wait.
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